RENZO Blinds only suppplies custom-made window blinds which are made to your exact specifications.

It is very important that you measure all your windows correctly and input those measurements on to our website correctly. For further information on how to do this please CLICK HERE.

All made-to-measure blinds are exempt from returns unless faulty. Therefore, if you measure your windows incorrectly we will not be able to offer a refund or replacement blind.

For windows that have been measured by us, we offer a “Perfect-Fit” Guarantee. If it doesn’t fit, we will re-make it!

If you need help measuring your windows or selecting the right product for your window, please feel free to contact our customer service team who will be happy to help or process your order. RENZO Blinds will only replace/re-make a made-to-measure blind (with the same size and colour specifications) if the item is found to be faulty or defective as part of the manufacturing process.

All products from RENZO Blinds are checked before dispatch, but in the unlikely event that you experience any problems please email us at [email protected]. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for proof of delivery notes and digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection.