Our Warranty

5-Year Limited Warranty

The 5-year Limited Warranty is extended to you, the original purchaser only, and for the original window in which it was installed.

What is Covered

This warranty covers defects in materials and workmanship, so long as the product was installed in accordance with the installation instructions. It also covers all the internal mechanisms, including the brackets.

What We Will Do

If we find your product has a defect, we will, at our discretion, either repair or replace the unit with no charge to you. If a particular part is defective, we will send you a replacement part.

 

 

Solution

Parts
  • Upto 5 years: Replaceable parts include but are not limited to clips, cord locks, tilter mechanisms, cord cleats, bottom rail plugs, equalizers, and tensioners.
  • After 5 years: $5+VAT charge for parts. The shipping charge is the responsibility of the customer.

Fabric and Slats
  • Up to 5 years: Only defective items will be covered. Any damage/bending due to usage will be considered as “wear & tear” and will not be covered.

Restrings
  • Up to 5 years: Select Blinds will restring the product at no charge. The shipping/delivery charge to/from RENZO Blinds is the responsibility of the customer.

Vertical Track
  • Up to 5 years: Operation of the track only, including track not tilting or not drawing open/close. This does not include breakage of track stems due to misuse. 
  • After 5 years: $35+VAT charge for new track + cost of shipping/delivery/installation.

Product Not Raising or Losing Tension
  • Up to 5 years: Product will be remade at no charge.
  • After 5 years: All materials can lose original intensity and the life of cords varies depending on use.
  • These things are considered normal wear and tear and are not covered after 5 years.